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Support
The most needed topics in one place
We gathered the core support topics here so users can quickly navigate through frequent flows such as account actions, advisor communication, listing browsing, favorites and messaging.
Account and sign-in flows
After registration, some actions may remain limited until email verification is completed. If you have trouble signing in, recheck the email, password and verification code steps.
When a session expires, the system may sign you out for security reasons. In that case, signing in again will let you continue where you left off.
Listings and advisor communication
The listing detail page contains the relevant advisor's contact details and messaging action. Similarly, advisor profile pages also allow you to start a direct conversation.
The messages screen works in real time. When you start a new conversation or receive a reply in an existing one, the flow updates automatically.
Favorites and personal tracking
You can add the listings you like to favorites and review them later. The profile area provides quick access to your favorite listings and core account information.
Keeping a shortlist of properties you are evaluating helps you compare alternatives faster and more accurately.
Creating a support request
If you encounter a technical issue, sharing a screenshot, the related page link and roughly when it happened will speed up the resolution process.
For account, content or listing-related requests, the more concrete the information you provide, the faster the right team can take action.